We are responsible for what we sell. If you are not completely satisfied with your purchase, we offer easy Return, Return & Cancellation Policy.
We allow Return & Exchange of the items purchased from Resolute Associates Pvt Ltd within the specified days from the date of delivery as mentioned below.
Return & Exchange is allowed provided the product is in original condition i.e. unused, unwashed, unaltered, untampered & in saleable condition with original tags, invoice & packaging intact.
All products received will undergo quality check after the product has been received at our Warehouse/ Resolute Associates Pvt Ltd Store. If the product picked does not pass the quality check, we shall ship it back to you.
Please note that all exchanges are subject to stock availability.
If any product is not received in good condition, is damage or defective, or if product delivered is different, you may return the product in unused, in its original condition with original tags and original packaging (along with boxes if any. For e.g. Shoes to be sent along with the brand shoe box) within the specified days from the date of delivery as mentioned above or as per the details mentioned on the Product Description Page.
Hotel and booking Cancellation
- You can cancel your booking by calling our Customer Support
- For reservations with fewer than 10 room-nights, if a cancellation occurs, the applicable fee is specified in the corresponding booking details section/booking voucher.
If a booking having at least 10 room-nights is cancelled:
- 0-7days before check-in date: 1 night cost will be charged as cancellation fee.
- In case of no show: Entire booking cost will be charged as cancellation fee.
- In case of no show entire booking amount will be charged as cancellation fee
- Refund shall be initiated within 48 hours of receiving the request and the payment would be credited within 5-7 working days via the same mode as used while making the booking.
Any Return & Exchange for reasons other than the above, the shipping charges if any, will not be refunded.
Product/s purchased during sale will be exchanged within the same sale period only.
2.Return & Exchange through Self-Courier.
If you wish to return or exchange any product by yourself, you may return the product in unused, in its original condition with original tags and original packaging (along with boxes if any. For e.g. Shoes to be sent along with the brand shoe box) within the specified days from the date of delivery as mentioned above or as per the details mentioned on the Product Description Page.
All Return/Exchange requests through either of the above modes will be initiated only after the product has been received at our Warehouse/Shoppers Stop Store and passes the physical quality check. We may take approximately 7-10 working days to complete your request. All exchange requests are subject to stock availability.
If the product picked does not pass the quality check, we shall ship the product back to you.
For Returns, the refund is initiated as per the refund mode selected at the time of raising the request.
Office Responsible for Return :
If Shipment from India to Anywhere in the World
Address : Resolute Associates Pvt Ltd, B2/6 . Ameya Park. Navapur Road. Boisar west. Mumbai 401501. India..
PAYMENT RETURN POLICY
Mode of Payment Credit Reflection Timeline
Net Banking 2-10 working days from the day of refund processed
Wallets 0-3 working days from the day of refund processed
UPI 2-7 working days from the day of refund processed
Credit or Debit card 7-10 working days from the day of refund processed
The credit reflection totally depends on the timeline specified by the bank. In the case of nationalized banks, you may expect further delay for credit reflection into your account.
For Exchange, a new order number will be generated and you would be informed on order confirmation through separate detailed email.